ALLVOI Terms of Service
Thank you for selecting Allvoi as your Voice-Over-Internet Protocol (“VoIP”) service provider. This Agreement is between Allvoi, Powered by MasterCall, a New York based company and the person selecting an Allvoi Plan (“You”, “Subscriber” or “Customer”) for your use of the Allvoi VoIP Services (“Service”) or (“Agreement”). The term “User” means You or any other person using the Service under your Allvoi account and You are responsible for your and all other Users’ use of the Services.
BY ENROLLING IN, USING, OR PAYING FOR THE ALLVOI SERVICE, YOU AGREE TO THE PRICES, CHARGES, TERMS AND CONDITIONS IN THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE PRICES, CHARGES, TERMS AND CONDITIONS, DO NOT USE THE SERVICE, AND CANCEL THE SERVICE IMMEDIATELY by calling Allvoi Customer Service Number listed atwww.allvoi.com.
The Agreement governs the Service and any devices, such as the Analog Telephone Adapter or any other IP connection device or software ("Device" or "Equipment" or "CPE"), used in conjunction with the Service. By activating the Service, you acknowledge that you have read and understand, and you agree to, the terms and conditions of the Agreement, and you represent that you are of legal age to enter the Agreement and become bound by its terms.
Allvoi may change the Terms and Conditions of the Agreement at any time. Notices will be considered given and effective on the date posted at www.allvoi.com . The Agreement posted supersedes all previously agreed to electronic and written Terms and Conditions.
Rates and charges for Allvoi service (www.allvoi.com) are subject to change. For your most current rates and charges, the most current version of the Agreement, or if you have questions about your services, please visit our website at www.allvoi.com.
Service is billed on a calendar-month basis for a term which begins on the date that you signup for Allvoi service and closes on the last day of the calendar-month. You may gain immediate access to the service by downloading an Allvoi softphone prior to receipt of their Allvoi VoIP phone or adapter if ordered during signup. Subsequent terms of this Agreement automatically renew on a calendar-month basis without further action by you. You may terminate your Allvoi service by calling Allvoi Customer Service Number listed at www.allvoi.com.on or before the last day of the calendar-month and following procedures for cancellation. You are purchasing the Service for full calendar-month terms, meaning that if you attempt to terminate Service prior to the end of a monthly term, you will be responsible for the full calendar month's charges to the end of the then-current term, including without limitation unbilled charges under the terms of this Agreement, all of which immediately become due, payable, and chargeable to your credit card. Expiration of the term or termination of Service does not excuse the Customer from paying all unpaid, accrued charges due in relation to the Agreement. New customers to Allvoi are billed the prorated portion of the service plan for the calendar month in which they activate service. Customers upgrading/downgrading their plan to higher/lower minute plans, may do so at any time during the calendar month. The upgrade becomes effective on the first day of the next calendar month. If you exceed your $50 credit limit during the calendar month, Allvoi will automatically charge your credit card of record $50 to restore your credit limit and maintain continuous service. This charge is not a penalty or a fee. It is used to pay for usage that is outside of the regular plan.
After submitting your online order for Allvoi service, your account information is reviewed. This takes less than 24 hours. You will then receive an e-mail from Allvoi that contains your verification code. The verification code confirms that your account information and e-mail have been verified. Enter this verification code into your my account section and your service will be activated within minutes.
Once you have received your verification code, you have 10 days to enter the code to activate your Allvoi account. If you do not enter it the day you receive the code, you will be reminded by e-mail two more times to do so. If you do not activate your account within 10 calendar days from submitting your order, your account will be permanently deactivated and your payment will be credited back to your credit card of record. Allvoiequipment is not shipped until you have entered your verification code and activated your account.
The Service requires standard SIP based customer premise equipment ("CPE" or "device") which will be provided by Allvoi or approved agents of Allvoi pursuant to the terms of this Agreement. Use of the Service without such approved equipment is strictly prohibited. A softphone, adapter and ALLVOI2go application are all considered by Allvoi to be a device. The only approved softphone is available from Allvoi at www.allvoi.com and may be downloaded for free. There is a three device limit on residential accounts which includes any combination of the three: softphone (1 device), adapter (1 device), smartphone application (up to three devices). Calls can be made only from two devices simultaneously. Devices are not sold to non-Allvoi subscribers.
Professional Installation: Allvoi provides self-installation instructions for the voice adapter/netphone. If you prefer to have a professional installation of your voice adapter/netphone at your home, you may elect to schedule professional installation for $50. If you choose to utilize professional installation of the equipment, we can send a technician to your premises where any of the following on-site services are performed:
• Installation of Allvoi provided equipment and connection to one User personal computer that meets minimum system requirements and installation of the voice adapter/netphone.
Note: Maximum of one (1.0) hours of total technician’s time on User’s premises per Optional Install. Professional installation availability varies by State.
Residential Use of Service
If you have subscribed to Allvoi's Residential services, the Service is provided to you as a single usage residential plan for single family, normal residential use. Single usage means that you and others may not use Allvoi for simultaneous calling or as a shared account. Allvoi residential use is for your own personal, residential, non-business and non-professional use. This means that you agree not to use, and may not use, the Service for any commercial activities, governmental activities, profit-making activities, and/or non-profit activities, including but not limited to home office, business, sales, tele-commuting, tele-marketing, auto-dialing, continuous or extensive call forwarding, call relaying, fax broadcast, fax blasting and any other activity that would be inconsistent with normal residential usage patterns by any and all residential plans including unlimited plans. This also means that you agree not to, and may not, sell, resell or transfer the Service to any other person for any purpose, or make any charge for the use of the Service, without the prior express written permission from Allvoi. You agree that if Allvoi determines in its sole discretion that you have used the Service, and/or anyone else has used the Service for any activities and purposes prohibited by this section it may immediately charge you a US$50 per day administrative fee for all periods, including past periods, in which you use or used the service for such prohibited activities.
Unusual calling patterns, excessive caller and calling destinations or excessive usage (calculated as a multiple determined by Allvoi times the monthly average residential usage of Allvoi customers) will be considered as indicators that your use of the Service may be inconsistent with normal residential usage and subject to the terms of this agreement. Allvoi makes such determination based on your usage patterns and other criteria determined by Allvoi to differentiate between residential and non-residential use. In addition to and without prejudicing or waiving any other remedies that it is entitled to and after it has determined in its sole discretion that you have violated the residential agreement, Allvoi reserves the right to (1) terminate the Service and/or (2) charge you excessive usage surcharge of US$35 per month for all months, in which you use or used the Service in inconsistent with normal residential usage manner or in any other manner prohibited by this Agreement. You agree that Allvoi may immediately and without prior notice charge such surcharge on your credit card. You agree that any payment made to Allvoi pursuant to this section is made as liquidated damages and not as a penalty, because it would be difficult if not impossible to ascertain damages. In the event that Allvoi has to take legal action to enforce the provisions of this section, the prevailing party shall be entitled to its reasonable expenses, including attorney’s fees, regardless of whether in house or outside counsel is employed.
Allvoi "Unlimited Home" & "Unlimited Home Plus" addendum.
These products are intended for home use. "Unlimited Home" plan reflects the name of the plan and has no underlying meaning. "Unlimited Home" plan allows for 1000 minutes of local, long distance, and international calling to countries within the plan. Usage beyond plans' set limit or excessive usage and/or calls to the countries that are not part of the plan will result in a per minute charge. Taxes are applicable to any usage outside of the plan. Per minute rates can be found by visiting "Rates" section of our website."Unlimited Home Plus” plan reflects the name of the plan and has no underlying meaning.Usage beyond plans' set limit or excessive usage and/or calls to the countries that are not part of the plan will result in a per minute charge.
Business Use of Service
Allvoi Business Use plans are currently not available. If you have subscribed to Allvoi Business services, the Service is provided to you as a business user. This means that you agree not to, and may not, sell, resell or transfer the Service to any other person for any purpose, or make any charge for the use of the Service, without the prior express written permission from Allvoi. You agree that the Allvoi Business Plan does not confer the right to use the Service for auto-dialing, call center activities, continuous or extensive call forwarding, call relaying, telemarketing, fax broadcasting or fax blasting, and that you may not use the Service for those purposes. Allvoi reserves the right to (1) immediately terminate or modify the Service, and (2) charge an administrative fee of US$100.00 per day of service during which Customer engaged in prohibited activities, if Allvoi determines, in its sole discretion, that Customer's Service is/was being used for such prohibited activities or in any other manner prohibited by this Agreement.
Prohibited Uses of Service
You agree to use the Service only for lawful purposes. You agree not to use the Service for any unlawful purpose, including for example, using the Service in a way that (1) interferes with our ability to provide Service to you or other customers, or (2) avoids your obligation to pay for the Services. You also agree not to use the Service for transmitting or receiving any communication or material of any kind which would (1) constitute a criminal offense, give rise to a civil liability, or otherwise violate any applicable local, state, national or international law or (2) encourage conduct that would constitute a criminal offense, give rise to a civil liability, or otherwise violate any applicable local, state, national or international law. Allvoi reserves the right to terminate the Service immediately and without advance notice if Allvoi, in its sole discretion, believes that you have violated the above restrictions, leaving you responsible for the full month's charges to the end of the current term, including without limitation unbilled charges all of which immediately become due, payable and chargeable to your credit card. If Allvoi, in its sole discretion believes that you have violated the above restrictions, Allvoi may forward the objectionable material, as well as your communications with Allvoi and your personally identifiable information to the appropriate authorities for investigation and prosecution, and by using the Service you thereby consent to such forwarding.
Use of Service and Device by Customers Outside the United States
Allvoi allows use of the Service inside or outside of the United States. However, if you use it outside the United States you do so at your own risk. If you remove the Device to a country outside the United States and/or use or attempt to use it there, you do so at your own risk, including but not limited to the risk that such activity violates the laws of the country where you do so, and/or violates the export laws of the United States and/or the import laws of that other country. Allvoi and its affiliates assume no liability for your failure to comply with the laws of the foreign country where you use the service. Allvoi and its affiliates take no responsibility or legal liability for your failure to notify us of a change of address related to E911.
Loss of Service Due to Power Failure or Internet Service/Broadband Outage
You acknowledge and understand that the Service does not function in the event of power failure. Should there be an interruption in the power supply, the Service will not function until power is restored. A power failure or disruption may require you to reset or reconfigure the Device and other CPE equipment prior to using the Service. You also acknowledge and understand that the Service requires a fully functional broadband connection to the Internet and that, accordingly, in the event of an outage of, or termination of broadband service with or by your Internet service provider ("ISP") and/or broadband provider, the Service will not function. If there is an interruption in the power supply and/or an ISP/broadband outage, the Service will not function until the power supply is restored and/or the ISP/broadband outage fixed. You will continue to be billed for the Service during such failures, terminations and/or outages unless and until you or Allvoi terminate the Service in accordance with this Agreement.
Copyright / Trademark / Unauthorized Usage of Device, Firmware or Software
The Service and Device and any firmware or software used to provide the Service or provided to Customer in conjunction with providing the Service, or embedded in the Device, and all Services, information, documents and materials on Allvoi's website(s) are protected by trademark, copyright or other intellectual property laws and international treaty provisions. All websites, corporate names, service marks, trademarks, trade names, logos and domain names (collectively "marks") of Allvoi and its affiliates are and shall remain the exclusive property of Allvoi and MasterCall and nothing in this Agreement shall grant you the right or license to use such marks. You acknowledge that you are not given any license to use the firmware or software used to provide the Service or provided to Customer in conjunction with providing the Service, or embedded in the Device, other than a nontransferable, revocable license to use such firmware or software in object code form (without making any modification thereto) strictly in accordance with the terms and conditions of this Agreement, and that the Device is exclusively for use in connection with the Service. You expressly agree that the Device is exclusively for use in connection with the Service and that Allvoi will not provide any passwords, codes or other information or assistance that would permit or enable you to use the Device for any other purposes. If you decide to use the Service through an interface device not provided by Allvoi, which Allvoi reserves the right to prohibit in particular cases or generally, you warrant and represent that you possess all required rights, including software and/or firmware licenses, to use that interface device with the Service and you will indemnify and hold harmless Allvoi and its affiliates against any and all liability arising out of your use of such interface device with the Service. You agree not to reverse compile, disassemble or reverse engineer or otherwise attempt to derive the source code from the binary code of the firmware or software.
Tampering with the Device and Service
You agree not to change the electronic serial number or equipment identifier of the Device, or to perform a factory reset of the Device, without express permission from Allvoi in each instance, which Allvoi may grant or deny in its sole discretion. Allvoi reserves the right to terminate your Service should you tamper with the Device, leaving you responsible for the full month's charges to the end of the current term, including without limitation unbilled charges all of which immediately become due and payable. You agree not to disrupt or hack the Service or to make or attempt to make any use of the Service that is inconsistent with its intended purpose.
Theft of Service or Device
You agree to notify Allvoi immediately, in writing or by calling the Allvoi customer support line, if the Device is stolen or if you become aware at any time that your Service is being stolen or fraudulently used. When you call or write, you must provide your account number and a detailed description of the circumstances of the Device theft or fraudulent use of Service. Failure to do so in a timely manner may result in the termination of your Service and additional charges to you. You will be liable for all use of the Service using a Device stolen from you.
Allvoi signup allows you to select a temporary number from any available area code during signup. If you wish to keep your existing number from your home phone, enter your current number in the keep your number field during signup. Following sign up, we will verify the number is eligible to be ported to your ALLVOI account (Some restrictions apply, not all numbers can be ported). Depending on your current provider, the process can take from 14 up to 35 days to complete. There is a one-time porting fee of $9.99. You can use your temporary number until your number is ported.
Number Transfer on Service Termination
Allvoi may release any telephone number that was ported in to Allvoi by you and used in connection with your Service to your new service provider, if such new service provider is able to accept such number, upon your termination of the Service, and provided (i) your Allvoi account is completely current including payment for all charges; and (ii) you request the transfer upon terminating your account. Porting your number to a new provider does not automatically terminate your account. Once the number is ported out, you are required to cancel your Allvoi account by calling Allvoi Customer Service Number listed at www.allvoi.com
You acknowledge and understand that the Service is not a telephone service. Important distinctions exist between telephone service and the enhanced Service offering provided by Allvoi. Some, but not all, of these distinctions are described in this Agreement. The Service is subject to different regulatory treatment than telephone service. This treatment may limit or otherwise affect your rights of redress before Federal and State telecommunications regulatory agencies or judicial forums.
No 900 Calls
The Service does not permit calls to 900 numbers or other pay-per-call services.
No Operator Service
The Service does not support calls to operator services.
No Collect Calls
The Service does not support collect calls.
Calls to 411 Directory Assistance are free. Calls to any other directory assistance service are billed per call. For example, Directory Assistance (1-XXX-555-1212) excluding toll-free Directory Assistance (1-8---555-1212) will incur a charge of $0.25 per minute.
Emergency Calling – 911 Dialing
With traditional Enhanced 911 (“E911”) emergency Service, when you dial “911”, your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have immediate access to your telephone and address, thus permitting them to respond to your emergency call or to call you back if necessary. With Allvoi’s Service, if you are located in an area where the emergency center does not support E911 emergency Service (i.e., is not capable of simultaneously receiving your telephone number and address), You have basic 911 emergency Service. Allvoi partners with one of the nation’s leading 911 underlying service providers in order to assist you in case of an emergency. Allvoi depends upon its E911 and basic 911 underlying service provider to assist Allvoi in supporting your emergency calls. Most of Allvoi’s Service areas support E911 emergency calls. Allvoi will automatically upgrade its customers that have basic 911 emergency Service to E911 emergency Service once its underlying service provider upgrades its connections to the emergency call centers. If you have basic 911 emergency Service, the local emergency operator will not have immediate access to your call back number or to your exact location when receiving your emergency call. Accordingly, you must be prepared to give the basic 911 emergency operator this information. Until and unless you do so, the basic 911 emergency operator may not be able to call you back or dispatch assistance if the call is disconnected or if you are unable to verbally communicate that information. We will not give you notice of the upgrade, however you can verify your type of 911 emergency Service by logging into your account online. Allvoi’s Service is only available in areas where 911 emergency Services can be provided to you at your registered physical location that was approved by us when you either signed up for Service or when you updated your registered physical location information with us.
You understand and acknowledge that Allvoi’s 911 emergency Service has certain limitations and works differently when compared to traditional 911 emergency service. Allvoi’s 911 emergency Service limitations and the way Allvoi deploys its 911 emergency Service may make Allvoi unsuitable to some users. You should carefully evaluate Allvoi’s 911 emergency Service limitations when deciding to activate Allvoi’s Service. You agree and acknowledge that it is your responsibility to select a 911 emergency service provider best suited to meet your emergency calling needs, and to make the necessary arrangements for accessing emergency calling services, such as maintaining a traditional phone line or cellular (mobile) phone as a backup means for your emergency calls. By entering into this Agreement, You will be presumed to have assumed the risk of losing 911 emergency dialing capabilities and agree to provide your telephone number and other identifying information to 911 emergency authorities as you deem necessary (in your sole opinion and discretion) in case of an emergency. Allvoi assumes no liability for the failure of E911 to perform and assumes no liability if you move and do not update your E911 address information.
Limitations of Emergency Calling – 911 Dialing
Allvoi depends upon certain third parties to provide 911 emergency Service and is thus subject to their network implementation and deployment schedules. Consequently, E911 emergency Service may be limited or unavailable in certain geographic areas until these third parties have completed this implementation and deployment. When you sign-up for the Service, we will advise you of the kind of 911 emergency Service, E911 or basic 911, that will be available with your Service. In addition, you may view your account information on our website, which specifies the kind of 911 emergency Service you have. When there is a problem validating your information and/or address or you are identified with an international location, your 911 emergency call will be sent to the national emergency call center. In addition, emergency personnel will not receive your telephone number or know your physical location when your 911 emergency call is routed to the national emergency call center. Routing to a national emergency call center could substantially delay the response of emergency service providers or could result in no emergency service being provided to you at all.
Allvoi’s 911 and E911 Emergency Service may also be Limited or Unavailable in the Following Circumstances:
- If your Digital Subscriber Line (“DSL”), cable modem, or other broadband access connections are disconnected, suspended, or interrupted for any reason, including electric power failures;
- If you relocate or move the Allvoi Adapter to a location other than the one that you registered with us or if you otherwise disconnect or modify the Allvoi Adapter;
- If you change your telephone number or if you add new telephone numbers to your account, and do not successfully register your location of use for each changed or newly added telephone number;
- If there are delays or disruptions of Service in the network or Services of Allvoi’s E911 underlying service provider;
- If there is network congestion and/or a reduction in network speed; or
- If Service is interrupted or terminated for any reason, including the suspension or termination of your account with us or with your broadband access supplier.
While Allvoi will make commercially reasonable efforts to minimize the disruptive effects of Allvoi’s Service interruptions, degradations, or outages, it makes no guarantees or assurances that these will not occur. Such commercially reasonable efforts are Allvoi’s sole obligation regarding such interruptions. Such outages or other Service disruptions may include loss of 911 emergency Service dialing capabilities for extended periods of time.
Furthermore, home alarm systems, fax machines and other devices that attach to your home computers, local telephone service, cable system or other devices may not work with the Service. You are solely responsible for testing the operation of your home alarm systems, fax machines or other devices that you attach to the Service.
To provide the Services, Allvoi may provide Equipment to you. Each piece of equipment shipped to you is billed a shipping and handling charge of $10. Expedited shipping and handling is available at additional cost. Allvoi's liability for delivery shall cease, and title (if applicable) and all risk of loss or damage shall pass to you upon delivery to carrier. You will be provided a 90 day manufacturer's warranty from the date of purchase of Equipment or Services. You shall be required to obtain return authorization from Allvoi to return any Equipment. Allvoi will provide replacement Equipment only if the Equipment is deemed to be defective and covered under the warranty. Allvoi will not cover replacement for lost, stolen or modified equipment. Equipment returned by you that is not covered under warranty may be refused by Allvoi, and you will be responsible to pay return shipping charges. If you purchased Equipment through a Retail outlet, you may return the Equipment within the first thirty (30) days to the place of purchase, or such shorter period as set forth in the Retail outlet’s return policy; after the return period has lapsed you can contact Allvoi regarding warranty replacement. Offers for equipment are valid for 30 days of the date of sign up at the promotional price, plus shipping and handling. After 30 days from your order date, you may order equipment at the posted retail price, plus shipping, handling ($10) and applicable taxes. Equipment returned with a return authorization must be shipped to Allvoi within 5 days at own expense.
You will be billed on a pro-rated basis for the remaining days in the calendar-month when you signup for Allvoi service. For example, if you sign up on the 15th day of the month, you will be billed for the remaining days in the month not for the days in the calendar-month prior to service activation. Any promotional credits are applied to the 1st full billing month of service. You must provide Allvoi a valid credit card number when the Service is activated. If the card expires, you close your account or your billing address changes, or the card is cancelled and replaced owing to loss or theft, you must advise Allvoi at once by changing your credit card information in your account portal. If your credit card expires, your service will convert to temporarily deactivated status and all your calls will be routed to customer service to update your credit information. We will bill all charges monthly to your credit card, including but not limited to: activation fees, monthly Service fees, usage charges, surcharges, applicable taxes, international usage charges, advanced feature charges, equipment purchases and shipping and handling charges. Allvoi reserves the right to automatically replenish your $50 credit limit prior to the end of the calendar month if your usage exceeds your credit limit. All calls are rounded upward to full minutes. Final minute cost is rounded up to the full penny. The duration of each call is to be calculated in one minute increments and rounded up to the nearest one minute increment for any fraction of minutes used. If the computed charge for a call includes a fraction of a cent, the fraction is rounded up to the nearest whole cent. If the computed charges for taxes and surcharges include a fraction of a cent, the fraction is rounded up to the nearest whole cent.
“One Time Use” or Disposable Credit Cards
Allvoi strictly prohibits the use of “one time use” or disposable credit cards. If you use such a card to activate the Allvoi Service and such use results in Allvoi not being able to collect charges for the Service, you will be subject to a $500 fee as liquidated damages and not as a penalty, plus any reasonable in-house or outside counsel attorney’s fees incurred by Allvoi to collect such unpaid charges and liquidated damages.
You must notify Allvoi in writing within seven (7) days after receiving your credit card statement or from the time funds are debited from your credit/debit card if you dispute any Allvoi charges on that statement or that have been debited from your bank account, or such dispute will be deemed waived. Notification of all billing disputes shall be sent to the following address:
ALLVOI Customer Service
Customer Care Billing Department
7333 N. Oak Park Avenue
Niles, IL 60714
Allvoi only accepts payments by Visa or Master credit or debit card. Your initial use of the Service authorizes Allvoi to charge all amounts due Allvoi as stated in the Agreement on the credit card account number on file with Allvoi, or on any other credit card provided by Customer if the original card expires or is replaced. This authorization will remain valid until 30 days after Allvoi receives your written notice terminating Allvoi's authority to charge your credit card. Allvoi may terminate your Service at any time, in its sole discretion, if any charge to your credit card on file with Allvoi is declined or reversed, if your credit card expires and you have not provided Allvoi with a new valid and approved credit card, or in case of any other non-payment of account charges. Termination of Service for a declined or expired credit card, reversed charges or non-payment leaves you fully liable to Allvoi for all charges accrued before termination and for costs incurred by Allvoi to collect all monies owed by Customer, such as (but not limited to) collection costs and in house or outside attorneys’ fees. Allvoi may make billing adjustments for the Service retroactively for a period of one hundred eighty (180) calendar days after the date a Service is rendered if they are made within two (2) months of Allvoi’s receipt of any invoice for the payment of additional fees and charges imposed by law.
Allvoi provides you with a $50 credit limit. If you exceed the credit limit in the event that you make calls outside of your plan or have usage that exceeds you plan, your credit card of record will be automatically charged $50 to recharge your credit balance. This amount is not a fee or a penalty and the full amount is used towards your account charges. Service may be temporarily deactivated during the processing of your autopayment. You can still receive inbound calls, but outbound calling will be temporarily halted until your payment has received authorization from your credit card bank. Customers who frequently make rated calls that typically exceed their $50 credit limit may avoid temporary deactivation by going to their login in My Account, and making an additional payment before the end of the month.
Termination/Discontinuance of Service
Allvoi reserves the right to suspend or discontinue providing the Service generally, or to terminate your Service, at any time in its sole discretion. If Allvoi discontinues providing the Service generally, or terminates or suspends your Service in its discretion without a stated reason, you will only be responsible for charges accrued through the date of termination, including a pro-rated portion of the final month's charges. If your Service is terminated or suspended for any stated reason, including without limitation, violation of any terms of this Agreement, or because of any improper use of the Service or Device (such as, but not limited to, your attempts to hack, disrupt, or misuse the Service or your acts or omissions that violate any acceptable use policy of Allvoi or of a third party provider to which Allvoi is subject), you will be responsible for the full month's charges to the end of the current term, including without limitation unbilled charges, all of which immediately become due, payable and chargeable to your credit card. You may terminate your Allvoi service by contacting our customer support at 1.877.425.5864 on or before the last day of the calendar-month and following the procedures for cancellation.
Termination for Information Verification
Allvoi reserves the right to suspend any customer’s account for information verification when the information on the account or the pattern of account usage is incorrect or unusual. Allvoi will notify you via e-mail when this is the case. Customers who fail to contact customer service (1-877-4-Allvoi) within 48 hours of e-mail notification are suspended and their accounts are deactivated.
Reactivation/Continuance of Service
If your suspended account’s Service is resumed because you cured the violation, you will not receive a credit or refund for the period during which the Service was suspended or limited. If your Service has been terminated/deactivated the same account cannot be reactivated.
Customer is responsible for, and shall pay any applicable federal, state, municipal, local or other governmental sales, use, excise, Universal Service Fees, value-added, personal property, public utility and other taxes, fees and charges now in force or enacted in the future, that arise from or as a result of Customer's subscription or use or payment for the Service or a Device. Such amounts are in addition to payment for the Service or Devices and will be billed to your credit card. If Customer is exempt from payment of such taxes, it will provide Allvoi with an original government-issued certificate attesting to tax-exempt status. Tax exemption will only apply from and after the date Allvoi receives such certificate.
Return of Device
Shipping and handling charges cannot be refunded. If you are cancelling service, you will be responsible for any charges for out of plan usage, payphone calls to Allvoi toll free numbers, out of plan toll free minutes, premium features, and directory assistance).
Allvoi will not credit you if the Device is damaged or not in its original condition as received by you or if you do not fully comply with this Section. If you initially receive packaging and/or a Device that is visibly damaged, you agree to note the damage on the carrier's freight bill or receipt, keep a copy, and immediately notify Allvoi by email at [email protected]. Keep the Device and the original packaging, packing materials and parts intact and contact Allvoi's customer care department immediately. Devices that are returned but are in less than original condition or are missing components or accessories are assessed a $25 restocking fee.
30 Day Satisfaction and Money Back Guarantee; Limitations and Conditions
Allvoi offers a 30-day money back guarantee from the date of activation of your Service. Under the terms of the Money-Back Guarantee, Allvoi will return your cost of the plan, plus taxes, and the equipment cost (upon return of equipment) if you are not fully satisfied. Equipment shipping charges are non-refundable. If you have used more than 200 minutes within 30 days of your activation date, Allvoi will return only the equipment cost (upon return of the equipment as described in the terms). Your plan cost will not be returned. If you make calls outside of the plan, these charges are not refundable under the money back guarantee. The money back guarantee is not applicable to “Unlimited Home” and “Unlimited Home Plus” plans, as well as requires that:
• you have not exceeded regular usage patterns in the plan you selected;
• you cancel your Service within the applicable period.
• the Device is returned in the original packaging with the bar code intact and is accompanied by all components, cables, accessories, parts, manuals, and other documentation, otherwise a $25 restocking fee is assessed and this amount will reduce your eligible money back guarantee amount. For special equipment offers and promotions: failure to return promotional/free equipment will result in $39.99 or $50 charge.
• you have not previously exercised the Allvoi 30-day money back guarantee and obtained a refund from Allvoi as a result of any other Allvoi account, and
• prior to returning the Device to us, you obtain a valid return authorization from our customer care department, which can be reached by phone at 1-877-425-5864www.allvoi.com/support.php . Equipment returned with a return authorization must be shipped to Allvoi within 5 days of receipt of the return authorization label.
We reserve the right to terminate, modify, or revoke this money back guarantee at any time, without prior notice. The Money Back Guarantee will not be honored if the Customer fails to meet all above requirements.
Processing Fee is a one-time fee that is assessed at the sign up for the service. This is a basic charge associated with your service and includes technology fee, termination fees, programming fees, and other expenses related to the initiation of your service. The fee is charged at the time of the sign up for the service and is not refundable.
If you exceed the number of calling minutes on your Service Plan, Allvoi will bill you for the minutes you used above your plan allowance. Allvoi accounts have a $50 credit limit. In the event that your calling exceeds $50 dollars prior to the end of the calendar month billing cycle, Allvoi will charge your credit card $50 to replenish your credit limit. This charge is not a penalty or a fee, it simply replenishes your credit limit allowing you to enjoy uninterrupted service for the entire month. Allvoi may bill you for calls to services that charge for use of the service. You may make free in-network calls only to other Allvoi customers’ telephone numbers.
International Usage Charges
Please go to Our Website at www.allvoi.com for our International rates. All international calls are charged per minute and rates are subject to change.
Add-Ons, Premium Services – Allvoi charges additional fees for enhanced features and services such as a Virtual Phone Number and Dedicated fax line, additional telephone line and other Add-Ons are offered on Our Website.
Regulatory Recovery Fee
Allvoi reserves the right, to the extent permitted by law, to assess a regulatory surcharge on Customer’s charges to recover Regulatory Recovery Fee that Regulatory Authorities may assess on Allvoi or the Services.
911 Emergency Regulatory Charge
A 911 recovery charge of $1.50 applies to each Service line. This fee is used to recover costs associated with developing, implementing and maintaining a nationwide E911 emergency service in compliance with FCC regulations, Allvoi’s 911 emergency dialing and the underlying service provider’s national 911 emergency call center. State and/or local governments or third parties may assess fees on Allvoi to pay for emergency services. To the extent permitted by law, Allvoi may pass those fees on to you and, in such circumstances, you agree to pay same.
The Universal Service Fund (USF)
USF is a federal program aimed at ensuring the availability of affordable telecommunications services to schools, libraries and rural healthcare facilities; it also serves to subsidize local service in high-cost areas and low-income households. The USF is funded by telecommunications companies that provide service between states and/or international service. In June 2006, the FCC required VoIP providers to contribute to the USF. For more information on the USF, please visit www.fcc.gov.
The Federal Universal Service Fee that appears on customer bills is a monthly charge that recovers the contributions that Allvoi, as a VoIP provider, must make to the federal USF. This fee may be subject to periodic adjustment by Allvoi based on the FCC´s contribution factor.
Calls to International Mobile Telephones; International Special Services Calls
Allvoi’s advertised rates for international calls are generally the rates charged for calls to landline telephones. Some calls to international mobile telephones, or to international telephone numbers considered to be special services calls, are charged a different (usually higher) rate than calls to landline telephones. The rates you will be charged are set forth in the calling plan rate tables.
Disclosure of Account Information
You authorize Allvoi and MasterCall to disclose information related to your account to credit reporting agencies, credit bureaus and legal authorities.
Unlawful Use Policy and forwarding of information to authorities and third parties
If we believe that you have used or obtained Allvoi service unlawfully, we may forward the relevant communication and other information, including your identity, to the appropriate authorities for action. You agree to our forwarding of any such communications and information to these authorities. We may share your name, telephone number, credit card information, and other personal information, any communications, and any other information that we may have about your account, including but not limited to, the service plan type, effective date, MAC address(es), IP address(es), email address(es), registered 911 address, and all account information to law enforcement officials or as required by law, regulation, rule, subpoena, search warrant, or court order, or to protect Allvoi rights, property or personnel.
You must tell us at once if you change your contact information such as e-mail address, name, address, or telephone number.
As part of our continuing effort to maintain a high quality of service to our customers, telephone communications with you may be monitored and recorded. You agree that monitoring and/or recording may be done and that no additional notice to you or additional approval from you is required.
Please review our Privacy Notice, which also governs your visit to www.allvoi.com, to understand our practices.
Electronic Communications and Billing
When you visit www.allvoi.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on www.allvoi.com. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree to receive all bills electronically.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Allvoi or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Allvoi and protected by U.S. and international copyright laws. All software used on this site is the property of Allvoi or its software suppliers and protected by United States and international copyright laws.
Allvoi, and other marks indicated on our site are registered trademarks of Allvoi or its subsidiaries, in the United States and other countries. All other Allvoi graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Allvoi or its subsidiaries. Allvoi trademarks and trade dress may not be used in connection with any product or service that is not Allvoi's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Allvoi. All other trademarks not owned by Allvoi or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Allvoi or its subsidiaries.
License and Site Access
Allvoi grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Allvoi. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Allvoi. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Allvoi and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Allvoi's name or trademarks without the express written consent of Allvoi. Any unauthorized use terminates the permission or license granted by Allvoi. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Allvoi so long as the link does not portray Allvoi, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Allvoi logo or other proprietary graphic or trademark as part of the link without express written permission
If you use this service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Emails, comments, communications, and other content
Visitors may email comments, questions and inquiries and other content; other communications; and submit suggestions, ideas, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and do not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Use of a false e-mail address upon signup will generate a suspension of your account as Allvoi will be unable to communicate with you and to provide to you your necessary activation code via e-mail. You represent and warrant that you own or otherwise control all of the rights to the content that you send; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Allvoi or its affiliates for all claims resulting from content you supply. Allvoi has the right but not the obligation to monitor and edit or remove any activity or content. Allvoi and its affiliates take no responsibility and assumes no liability for any content posted by you or any third party.
Allvoi and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.
Disclaimer of warranties and limitation of liability
This site is provided by Allvoi on an "as is" and "as available" basis. Allvoi makes no representations or warranties of any kind express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, Allvoi disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Allvoi does not warrant that this site, its servers, or e-mail sent from Allvoi are free of viruses or other harmful components. Allvoi will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Allvoi website contains dramatized events and fictionalized client testimonials. It is important to understand that the testimonial statements, photographs and experiences included in this website do not constitute a warranty or prediction of the outcome of your experience with Allvoi. Testimonials are fictionalized to dramatize the possible experiences one might achieve from this website, materials, products and/or services of Allvoi.
By visiting www.allvoi.com, you agree that the laws of the state of Illinois, without regard to principles of conflict of laws, will govern these Legal notices and any dispute of any sort that might arise between you and Allvoi or its affiliates.
Any dispute relating in any way to your visit to www.allvoi.com or to services you purchase through Allvoi shall be submitted to confidential arbitration in Chicago, Illinois, except that, to the extent you have in any manner violated or threatened to violate Allvoi's intellectual property rights, Allvoi may seek injunctive or other appropriate relief in any state or federal court in the state of Illinois, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Site Policies, Modification, and Severability
Please review our other policies. These policies also govern your visit to www.allvoi.com. We reserve the right to make changes to our site, policies, and these Legal notices at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
ALLVOI - ALL VOICE OVER INTERNET
7333 N. Oak Park Ave.
Niles, IL 60714